Initial Orders
Orders must be paid by COD (cash), credit card, PayPal, or wire transfer. We accept Visa, MasterCard, and American Express. Subsequent orders may qualify for Net-30 terms with credit approval.
To help eliminate credit card fraud and protect both HARMAN and our customers, credit card billing information must match the shipping address for each new credit card used.
Overdue Payments
A 1.5% monthly finance charge (18% per annum) applies to overdue accounts. Customers who do not settle accounts within stated terms agree to pay all collection costs, including reasonable attorney’s fees and interest at the highest legal rate.
Customer obligations may not be assigned or transferred without prior written approval from HARMAN. HARMAN reserves the right to withhold shipment on past-due accounts. After 90 days, delinquent accounts may be referred to a collection agency unless a payment arrangement has been agreed upon.
Returned Checks: A $25.00 fee applies to all returned checks.
Wire Transfers
Customers paying by wire transfer are responsible for all bank-imposed transaction fees. These fees will be added to the invoice total. International wire transfer fees are typically $25.00 but may vary; please confirm with your bank.
For details, please call 1-800-BEADS-NY or email [email protected].
Shipping
All orders are shipped UPS Ground unless otherwise specified by the customer. Customers are responsible for all shipping charges.
For international shipments, customers are responsible for all duties and taxes. If a FedEx, UPS, or DHL account number is provided and later deemed invalid or unbillable, the customer is responsible for all shipping charges plus a $25.00 service and re-processing fee.
When shipping on a customer’s carrier account, the customer is responsible for insurance coverage. HARMAN insurance does not apply to shipments sent on customer-provided accounts.
Cancelled or Refused Orders
Orders canceled prior to shipment that have already been processed are subject to a 20% restocking fee. Refused orders are subject to a 20% restocking fee plus shipping costs both ways. No cash refunds are issued under any circumstances.
Returns
All returns must be initiated within 30 days of receipt. Returns are subject to a 20% restocking fee and are issued as in-house credit only.
Credits are valid for one year from the date issued and must be used within that period or they will be forfeited. Cash refunds are not issued.
Returned merchandise must be in original packaging, in original condition, and undamaged. Once sealed packages for any crystal brands have been opened, they cannot be returned.
There are no returns on partial packages, custom-cut items (including rhinestone banding), special order items, or clearance merchandise. Clearance items are final sale.
Unauthorized returns will not be accepted. Please contact our office before returning merchandise to obtain a Return Authorization Number (RA#). Returns must include the RA#, an itemized list of returned merchandise, and the reason for return.
For return authorization, email [email protected] or call (631) 756-9800.
Special Orders
All special order items require a 50% deposit prior to ordering from the manufacturer. This deposit is non-refundable. Special orders are non-cancellable and non-returnable.
Damages and Order Discrepancies
All damages or order discrepancies must be reported to HARMAN in writing within five (5) days of receipt. Claims submitted after this period will not be accepted.
Liability Disclaimer
In no event shall HARMAN be liable for lost contracts or any special, indirect, incidental, or consequential damages arising from the use or inability to use goods, shipment delays, nonconformance, or any alleged breach, regardless of the theory of liability.
Product Specifications
All products are subject to availability, and prices may change without notice. Customers are encouraged to verify product information prior to ordering.
HARMAN is not responsible for color variations in glass beads or stones. Minor variations are industry-accepted and unavoidable due to production and environmental factors.
Certain brands may have manufacturer-imposed sales conditions or restrictions. HARMAN reserves the right to discontinue sales to customers who violate these conditions.
Modification
Modifications to these Terms & Conditions or any invoice are valid only if authorized in writing by HARMAN.
Severability
If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
*These Terms & Conditions apply to all HARMAN accounts.
*HARMAN is a legal DBA of Har-Man Importing Corporation.
These Terms & Conditions were last updated November 11, 2024. This version supersedes all previous versions and is effective immediately.
